At Neotech-Cloudsystem, we take your privacy
seriously. This isn't just about legal compliance —
it's about respect. When you share information with us
about your business finances or tax situation, you're
trusting us with sensitive details. We get that, and
we've built our data practices around protecting that
trust.
This policy explains what we collect, why we collect
it, and what we do with it. We've tried to write this
in plain language because legal jargon helps no one.
If something's unclear, reach out. We're here to
answer questions.
Information We Collect
We collect different types of information depending
on how you interact with us. Some you provide
directly — like when you fill out a contact form.
Other data gets collected automatically through
standard web technologies. Here's the breakdown:
Information You Give Us Directly
When you contact us for consultation or services,
we ask for basic business contact details:
- Your name and business name
- Email address and phone number
- Business location and structure details
- Financial information relevant to tax planning
(when you become a client)
- Communication preferences and consultation
notes
Information Collected Automatically
When you visit our website, standard web
technologies collect technical information:
- IP address and general location data
- Browser type and device information
- Pages you visit and how long you stay
- Referring websites and search terms
- Time stamps and interaction patterns
This technical data helps us understand how people
use our site and where we can improve the
experience. We're not tracking individual behavior
for advertising — we're trying to make the site
actually useful.
How We Use Your Information
We use your data for specific, practical reasons
related to providing tax optimization services. We
don't sell your information to third parties, and
we don't use it for unrelated marketing purposes.
Primary Uses
Service Delivery: Providing tax
strategy consultations, analysis, and ongoing
support for clients.
Communication: Responding to
inquiries, scheduling consultations, and sending
relevant updates about your projects.
Legal Compliance: Meeting
Thailand's tax regulations, financial reporting
requirements, and legal obligations.
Business Operations: Managing
client relationships, billing, and maintaining
accurate records.
|
Data Type
|
Purpose
|
Legal Basis
|
|
Contact Information
|
Communication and service coordination
|
Contractual necessity
|
|
Financial Records
|
Tax strategy development and compliance
|
Legal obligation and consent
|
|
Business Details
|
Customized tax optimization planning
|
Legitimate business interest
|
|
Website Analytics
|
Site improvement and user experience
|
Legitimate business interest
|
Data Storage and Security
Financial data requires serious security. We use
industry-standard protection methods and regularly
review our systems. That said, no system is
perfectly secure — we're honest about that. What we
can promise is that we take reasonable precautions
and respond quickly if something goes wrong.
SSL/TLS
Encryption Secure Cloud Storage
Access
Controls Regular Backups
Staff
Training
Where Your Data Lives
Client data is stored on secure servers located in
Thailand and authorized cloud service providers
that meet international security standards.
Financial records stay within Thailand's
jurisdiction to comply with local regulations.
Website analytics may pass through international
services, but these don't contain personally
identifiable financial information.
Who Has Access
Only authorized Neotech-Cloudsystem staff who need
access to do their jobs can view client data. This
includes consultants working on your tax strategy
and administrative staff managing accounts.
Everyone signs confidentiality agreements and
receives security training.
Your Rights and Control
Under Thailand's Personal Data Protection Act and
international standards, you have specific rights
over your information. These aren't just
theoretical — you can actually exercise them.
Here's what you can do:
Access Your Data
Request a copy of all personal information we
hold about you. We'll provide this within 30
days in a readable format.
Correct Information
If something's wrong or outdated, let us
know. We'll update records promptly to keep
everything accurate.
Delete Your Data
Request deletion of your personal
information, subject to legal retention
requirements for financial records.
Restrict Processing
Ask us to limit how we use your data in
specific situations while maintaining
necessary records.
Data Portability
Get your data in a structured, commonly used
format that you can transfer to another
service.
Withdraw Consent
Change your mind about marketing
communications or optional data uses anytime.
How to Exercise Your Rights
Send an email to support@neotech-cloudsystem.com
with your request. Include enough information
for us to verify your identity — usually your
name and email associated with our services.
We'll respond within 30 days with either the
requested action or an explanation if we can't
fulfill it.
Data Retention Periods
We keep data as long as necessary for the purposes
we collected it, plus any legally required
retention periods. Tax and financial records have
specific retention requirements under Thailand law.
-
Active Client Records:
Maintained throughout the business relationship
plus seven years after services end (required by
Thailand Revenue Department)
-
Financial Documents: Seven
years minimum for tax compliance and potential
audits
-
Communication Records: Three
years for service quality and dispute resolution
-
Marketing Contacts: Until you
unsubscribe or request removal, reviewed
annually
-
Website Analytics: Aggregated
data retained indefinitely, individual session
data for 26 months
After retention periods expire, we securely delete
or anonymize data so it can't be linked back to
you. Some aggregated statistical information may be
kept indefinitely because it doesn't identify
anyone.
Data Sharing and Third Parties
We don't sell your information. Period. But we do
work with specific service providers who help us
run the business. Here's who might see your data
and why:
Service Providers We Use
-
Cloud Hosting Services: Store
website and client data securely
- Subject to strict data processing
agreements
- Located in Thailand or compliant
international providers
- Cannot use data for their own purposes
-
Email and Communication Tools:
Manage client correspondence
- Professional business communication
platforms
- Encrypted transmission standards
- Used only for direct business
communication
-
Accounting Software: Process
billing and financial records
- Limited to necessary financial data
- Industry-standard security measures
- Thailand-compliant platforms
Legal Disclosures
We may disclose information if required by Thailand
law, court order, or government regulation. This
includes tax authority requests, legal proceedings,
or situations where disclosure might prevent harm.
We'll notify you about such requests when legally
permitted.
We will never share your financial information
for marketing purposes or sell your data to
third parties. Any data sharing is limited to
operational necessity and legal compliance.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored
on your device that help the site remember you and
work properly. We use minimal tracking compared to
most sites because we're not running extensive
advertising campaigns.
Types of Cookies We Use
-
Essential Cookies: Required for
the website to function (login sessions,
security)
-
Analytics Cookies: Help us
understand site usage patterns and improve
navigation
-
Preference Cookies: Remember
your settings and choices for better experience
You can control cookies through your browser
settings. Blocking all cookies might affect site
functionality — especially login features.
Analytics cookies are optional, though they help us
make the site better.
International Data Transfers
While we primarily operate in Thailand, some
service providers (like cloud hosting or email
platforms) may process data in other countries.
When this happens, we ensure appropriate safeguards
are in place through:
- Standard contractual clauses approved by data
protection authorities
- Providers certified under recognized
international privacy frameworks
- Ensuring equivalent protection standards to
Thailand's requirements
- Regular review of provider security and
compliance practices
Financial records containing sensitive tax
information stay within Thailand's jurisdiction to
comply with local regulations and provide maximum
protection under Thai law.
Children's Privacy
Our services target business owners and
professionals. We don't knowingly collect
information from anyone under 18 years old. If we
discover we've inadvertently collected data from a
minor, we'll delete it promptly.
Policy Updates
We update this privacy policy when our practices
change or legal requirements evolve. The "Effective
Date" at the top shows when the current version
took effect. Material changes get announced through
email to active clients and a notice on our
website.
Continued use of our services after policy updates
means you accept the changes. If you disagree with
modifications, contact us to discuss options or
discontinue services before changes take effect.
Compliance and Oversight
Neotech-Cloudsystem complies with Thailand's
Personal Data Protection Act (PDPA) and maintains
practices aligned with international standards. We
conduct regular internal reviews of data handling
procedures and train staff on privacy requirements.
Filing a Complaint
If you believe we've mishandled your data, contact
us first. We take complaints seriously and
investigate thoroughly. If you're unsatisfied with
our response, you can file a complaint with
Thailand's Personal Data Protection Committee:
